Shipping policy

Thank you for shopping with Petoriz. This Shipping Policy explains how we process, ship, and deliver orders within the United States (USA).

We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

1. Order Processing Time

- Orders are generally processed within 1–3 business days, excluding weekends and holidays.
- Once your order has shipped, you will receive a confirmation email with your tracking information.
- During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Locations

Petoriz currently ships within the United States only.

We do not currently offer international shipping.

3. Estimated Delivery Times

Standard Shipping: 7–12 business days after processing.

Delivery times are estimates and are not guaranteed.

Delays may occur due to weather, carrier issues, holidays, high order volume, or other circumstances beyond our reasonable control.

4. Shipping Costs

Standard Shipping Fee: $3.99 USD.

Free Shipping on orders of $50 or more.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use the tracking number to monitor your package's delivery status.

If you do not receive tracking information within 5 business days after placing your order, please contact us at support@petoriz.com.

6. Incorrect Address Information

Please make sure your shipping address is accurate and complete during checkout.

Petoriz is not responsible for delays or delivery problems caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error after placing your order, please contact us immediately. We will do our best to assist before the order is shipped.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe:

1. Check your tracking information.
2. Contact the shipping carrier for the latest update.
3. Contact us at support@petoriz.com if you need further assistance.

We will work with the shipping carrier to help resolve the issue whenever possible.

8. Damaged Packages

If your order arrives damaged:

- Take clear photos of the package and damaged item.
- Contact us within 48 hours of delivery.
- Include your order number and photos of the damage.

We will review your claim and provide an appropriate resolution in accordance with our Refund & Return Policy.

9. Split Shipments

In some cases, items from the same order may be shipped separately due to warehouse availability.

If this happens, you may receive separate tracking numbers for each shipment.

10. Contact Information

If you have questions about shipping, you can contact us through our AI Chat Assistant for quick assistance.

For inquiries that require assistance from our customer support team, please contact:

Email: support@petoriz.com
Phone: +1 626-999-0106

Our customer support team aims to respond within 24–48 business hours, Monday through Friday.

11. Our Commitment

At Petoriz, we are committed to providing reliable, transparent, and convenient shipping services. We continuously work to provide a smooth delivery experience for every customer.