Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 7–12 business days, depending on your location.
2. Do you offer free shipping?
Yes! We offer free shipping on eligible orders. The minimum purchase amount may vary based on current promotions.
3. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
4. Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to assist you.
5. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
6. What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item, and we'll work to resolve the issue promptly.
7. What is your return policy?
We accept returns for eligible items within our return policy period. Items must be unused and in their original condition. Please review our Return Policy page or contact us for assistance.
8. Do you ship internationally?
Currently, we ship to selected countries. Available shipping destinations will be displayed during checkout.
9. How can I contact Petoriz?
If you have any questions, feel free to contact us through our Contact Us page or email us at:
10. Are your products safe for pets?
Yes. We carefully select products designed with pet safety and quality in mind. Please read each product description and follow the recommended usage instructions.
Still Need Help?
Our customer support team is always happy to assist you.
Email: support@petoriz.com
We aim to respond to all inquiries within 24–48 business hours.