Terms of service
Welcome to Petoriz. By accessing or using petoriz.com or purchasing products from us, you agree to these Terms of Service.
1. About Petoriz
Petoriz is an online store offering pet products and accessories.
Petoriz
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Email: support@petoriz.com
Phone: +1 626-999-0106
2. Use of Our Website
You agree to use our website only for lawful purposes. You may not:
- Use the website for fraudulent or illegal activities.
- Attempt to interfere with the website or its security.
- Copy or reproduce our content without permission.
- Provide false or misleading information.
We reserve the right to restrict or terminate access to our website if these Terms are violated.
3. Products and Pricing
We make reasonable efforts to keep product descriptions, images, prices, and availability accurate.
Product colors, sizes, and appearance may vary slightly depending on your device or screen settings.
Prices and product availability may change without notice.
If an obvious pricing, product, or technical error occurs, we reserve the right to correct the error or cancel the affected order. If an order is canceled after payment, the applicable payment will be refunded.
4. Orders and Payment
When you place an order, you agree that the information you provide is accurate and complete.
We reserve the right to refuse or cancel an order due to:
- Product availability
- Pricing or technical errors
- Suspected fraudulent activity
- Incorrect customer information
- Payment or shipping issues
Available payment methods will be displayed at checkout.
5. Shipping
We currently ship within the United States.
Orders are generally processed within 1–3 business days. Estimated delivery is generally 7–12 business days after processing.
Delivery times may vary due to carrier delays, weather, holidays, incorrect addresses, or other circumstances beyond our reasonable control.
For more information, please see our Shipping Policy.
6. Returns and Refunds
Eligible products may be returned according to our Refund & Return Policy.
If you receive a damaged, defective, or incorrect product, please contact us at support@petoriz.com with your order number and photos or videos showing the issue.
7. Pet Product Safety
Petoriz products should be used according to their product descriptions, instructions, and intended purpose.
Pet owners are responsible for supervising their pets while using our products. Do not use a product if it appears damaged, defective, or unsafe.
8. Intellectual Property
All content on petoriz.com, including the Petoriz name, logo, images, text, graphics, product content, and website design, is owned by or licensed to Petoriz and may not be copied, reproduced, distributed, or used without permission.
9. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other service providers.
These third parties may have their own terms and privacy policies. Petoriz is not responsible for services or websites that we do not control.
10. Disclaimer
We make reasonable efforts to provide accurate information on our website. However, we do not guarantee that the website will always be error-free, uninterrupted, or completely accurate.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be posted on this page.
12. Governing Law
These Terms are governed by the laws of the State of California, except where applicable law requires otherwise.
13. Contact Us
If you have any questions about these Terms, please contact us:
Petoriz
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Email: support@petoriz.com
Phone: +1 626-999-0106
Customer Support: Monday–Friday
Response Time: Within 24–48 business hours