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welcome to the new PETORIZ online store!
Thank you for shopping with Petoriz. This Shipping Policy explains how we process, ship, and deliver orders within the United States (USA).
We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details and tracking information.
During peak seasons or promotional periods, processing times may be slightly extended.
Petoriz currently ships within the United States (USA) only.
If you are located outside the United States, we are unable to process international orders at this time.
Standard Shipping: 7–12 business days
Delivery times may vary depending on your location and the selected shipping method.
Please Note:
Delivery times are estimates and are not guaranteed.
Unexpected delays caused by weather, carrier issues, holidays, or high order volume may occur.
Standard Shipping Fee: $3.99 USD for any location within the United States.
We may occasionally offer Free Shipping promotions, which will be clearly displayed on our website.
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your package's delivery status.
If you do not receive tracking information within 5 business days after placing your order, please contact us through our Contact Us page.
Please ensure your shipping address is accurate and complete during checkout.
Petoriz is not responsible for:
Delays caused by incorrect or incomplete shipping addresses.
Packages delivered to incorrectly provided addresses.
If you notice an error after placing your order, please contact us immediately. We will do our best to assist before your order is shipped.
If your package is delayed beyond the estimated delivery timeframe:
Check the tracking information provided.
Contact the shipping carrier for updates.
If you still need assistance, contact us through our Contact Us page.
We will work with the shipping carrier to help resolve the issue whenever possible.
If your order arrives damaged:
Take clear photos of the package and damaged item(s).
Contact us within 48 hours of delivery.
Include your order number and photos to help us process your request quickly.
We will review your claim and provide an appropriate resolution.
In some cases, items in the same order may be shipped separately due to warehouse availability.
If this happens, you will receive separate tracking numbers for each shipment.
If you have any questions regarding shipping, please visit our Contact Us page.
Our support team aims to respond within 24–48 business hours.
At Petoriz, we are committed to providing reliable, secure, and transparent shipping services. Your satisfaction is our priority, and we continuously work to ensure a smooth delivery experience for every order.
